Terms of Use and Privacy Notice

Disclaimer

The information on www.eyehelp.co.uk has been compiled from sources we believe to be reliable and up to date and is provided for general information purposes only. It is not a substitute for professional legal, medical, financial or other advice.

Eye Help uses reasonable endeavours to ensure that the information on this website is accurate and up to date, but makes no representation or warranty of any kind (express or implied) in relation to its content. Use of this website is subject to the terms set out in our Disclaimer.

This website may include links to other websites. The inclusion of any link does not imply endorsement of that site or its content. Eye Help is not responsible for the content of external websites or how they handle data.

Eye Symptom Checker

Describe your eye symptoms and we will help you understand what might be going on and whether it needs urgent attention.

Try our Eye Symptom Checker free, here on this site →

Privacy

Eye Help is committed to protecting your privacy. We collect the minimum personal information needed to run the site.

Comments and forum posts

When you submit a comment or forum post we collect a nickname and an email address. The nickname is whatever name you choose to display, it does not need to be your real name. The email address is used to verify that the comment is genuine and to reduce spam. Nicknames appear publicly next to your comment. Email addresses are stored securely, are never displayed publicly, and are not used for marketing or passed to any third parties. We do not ask for or store your full name, address or phone number.

Contact form and AI replies

If you use the contact form we receive the message you submit along with your name and email. We only use these details to reply to you. We do not share them with anyone else.

Interactive tools and calculators

Some pages on this site include interactive tools, calculators, diaries and letter builders. Information you type into these tools is processed only to produce a result. Where a tool keeps a history (for example a noise diary, a contact diary or a saved letter), that history is stored in your own browser using local storage on your device. It is not uploaded to our servers and we cannot read it. You can clear it at any time by clearing your browser storage or using the tool's own clear option.

Some AI-powered tools send the text you submit to a third-party AI provider so the model can generate a response. We do not store the input or output beyond what is needed to show you the result. Please do not paste personal data into these tools that you would not be comfortable sending to a generative AI service.

Analytics

We use simple privacy-respecting analytics to understand which pages are popular and how the site is performing. This does not identify you personally and does not use third-party advertising cookies.

Advertising

If pages on the site display third-party advertising in future, those adverts may be served by external networks subject to their own privacy policies. We will update this notice if that changes.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Cookies

This website may use cookies to help us understand how visitors use the site and to improve performance. These cookies do not identify you personally. By using the site you consent to the use of such cookies. You can disable or manage cookies at any time through your browser settings.

Your Rights

Under the UK GDPR and the Data Protection Act 2018 you have the right to:

• Request a copy of the personal data we hold about you (such as your comment or contact form details)
• Have inaccurate data corrected
• Request deletion of your data (for example, removal of your comment or forum post)
• Object to processing or restrict it

If you wish to exercise any of these rights, please contact us at info@eyehelp.co.uk. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ico.org.uk).

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Eye Symptom Checker lets you describe your eye symptoms and we will help you understand what might be going on and whether it needs urgent attention. Try it now →